Experience required 3-5 years Qualification: Bachelor’s Degree Certifications: Good to have
Requirements
Talk to business units to understand their needs and how the systems work
Improve reporting by analyzing data and data models
Turn complex issues into clear requirements and technical solutions.
Help with ongoing process improvements using technology.
Fix issues reported by the business, working with support vendors.
Create user guides with input from experts.
Work with teams to document requirements and test plans.
Help with testing the system to make sure it meets the business need
Support training efforts.
Keep track of any problems or changes needed after the system is in use.
Activities
Provide end-user support and assistance, and administration of business applications.
Ability to lead meetings, including preparation, agenda, execution, notes, and follow-up
Ability to drive projects to completion with minimal oversight.
Ability to gather and document business, functional, or data conversion requirements.
Ability to use analytical thinking to extract details of processes.
Create and maintain updated documentation on business processes, applications, and business solutions including process flows, use cases, functional specifications, test cases, training and system manuals, and job aids.
Experience creating process flow diagrams using Visio.
Experience supporting the development of test cases and training material.
Assist with creating and developing specifications for programming or modifications as needed.
Provide technical and operations support as needed.
This will include placing Vendor support calls as needed.
Assist with the implementation of new applications and process improvements.
Obtain an understanding of the data within systems including the ability to do data mapping, EDI, creation of analytical reporting.
Qualifications
Bachelor's degree in Information Technology, Project Management, Business Administration, Computer Science, or related fields.
At least 5 years of experience in similar roles.
Experience with ERP system implementation, including one full-cycle implementation is a Plus
Good at writing system requirements.
Strong communication and relationship-building skills.
Knowledge/Skills/Abilities
Problem-solving skills.
Good written and verbal communication.
Familiarity with project management concepts.
Proficient in Microsoft Applications (Excel, Word, Visio, PowerPoint).
Proficient in Microsoft Applications (Excel, Word, Visio, PowerPoint).
Benefits
What We Offer
Competitive salary and benefits
Health, Dental, Vision plan
Life Insurance,
Paid time off and holidays.
H1B – Visa sponsorship for 2024 (if Selected)
Family member (Spouse and Children under the age of 21) of H1B holder will be eligible as well for H4 (Dependent) visa
